Delivery and Shipping Policy
At present we only ship to UK Mainland addresses, However if you are outside of this area, please drop us an email (firstname.lastname@example.org) with your order and the full address where you require shipping to and we can get a quote from one of our couriers for you
We aim to dispatch your order the same day for orders placed before 3pm, however this may not be possible during promotions and busy periods. Every order is sent via fast delivery service. Make sure that you supply a mobile number when ordering as we provide full tracking details via SMS and email, so that you can see the exact progress of your order. All parcels will need to be signed for. Please note that we cannot always guarantee fast delivery, occasionally circumstances out of our control occur and if this happens we are not liable for any extra costs incurred. If you have any queries, please drop us an email (email@example.com) or call us on 07561 416401.
- Fast delivery on orders over £49.99 – FREE
- Fast delivery on orders under £49.99 – £4.95
Please Note: EmojiFresh air fresheners have no postage charge, this will automatically be applied at the cart checkout process.
Our Couriers and Tracking
Our current preferred couriers are Royal Mail (First class signed for) and DPD. Our choice of courier will depend on the size of your order and your location.
You will be notified by SMS and email of the courier for your order, its tracking details and their website. Please make sure that you supply a mobile phone number and valid email address when ordering, for this purpose.
Other Delivery Methods
If you require weekend service for our courier delivery methods please contact us via email as this will incur higher postage fees and we will need to issue you with an invoice taking this into account. With fast delivery option, a package that leaves our premises on a Friday, does not actually reach the carrier until Monday morning for delivery after that as this is the earliest they would pick it up.
It is the Customer’s responsibility to check all goods for damage and to make a written note of any outer damage on the carrier’s paperwork before signing for acceptance of said goods. Once goods have been signed for the Seller cannot accept any liability for damage (except that which is not obvious from the outside) since a clean signature invalidates any claim against the carrier. We will replace free of charge or refund any goods lost in transit once we have received confirmation from the carrier that the goods are indeed lost (this might take up to 4 weeks to receive). We will repair, replace or refund (as appropriate) goods damaged in transit provided that we receive written notification and photographic evidence of such damage within two days of delivery and goods received in an obviously damaged or unsatisfactory condition have been signed for as such. Upon receipt, goods should be checked against the enclosed invoice. Any shortages must be notified to us in writing (email is acceptable) within 24 hours of receipt of goods, otherwise no liability can be accepted. The packing and contents should be retained for inspection.
If an item you order is currently on back order, your order will be dispatched once the item arrives with us. If you order other products with the back order product we will only dispatch the other items once the back order item arrives with us. If you require other items on your order before the back order item arrives with us then you must cover the extra postage cost incurred and must email us to ask for the items to be sent out.